Every patient, in a perfect world, could just focus on getting well and not expend precious energy on figuring out a complex healthcare system.
“Medicine today is a team sport that requires the care of multiple specialists, different departments, and lots of tests,” says James Merlino, chief experience officer of the Cleveland Clinic. That’s why so-called patient advocates or navigators are among the newest members of the healthcare team, working for hospitals, healthcare organizations, or private clients.
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